Shipping Policy

Last updated: September 6, 2026

Thank you for shopping with Wholnex LLC. We work with different suppliers and fulfillment partners to offer our selection of oral-care and personal-care products.

Order Processing

Orders are processed and sent for fulfillment as quickly as possible.

Processing times may vary depending on the product, supplier, availability, weekends, holidays, and other circumstances.

Once an order has entered processing or fulfillment, we may not be able to modify or cancel it.

Shipping Rates

Available shipping methods and shipping charges are displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the products ordered, delivery destination, shipping method, and fulfillment partner.

Estimated Delivery Times

Estimated delivery times may be displayed at checkout or provided after your order is processed.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, high shipping volumes, or other circumstances outside our reasonable control may affect delivery times.

Multiple Shipments

Wholnex works with multiple suppliers and fulfillment partners.

If your order contains products fulfilled from different locations, your order may arrive in more than one package and on different days.

You may receive separate shipping or tracking notifications for each package.

Order Tracking

When tracking information is available, we will provide it by email or through the order information associated with your purchase.

Please allow some time after receiving a tracking number for the shipping carrier's system to update.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us immediately at support@wholnex.com.

We will try to correct the address before fulfillment, but we cannot guarantee changes once an order has been processed or shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Lost or Missing Packages

If tracking indicates that your package has been lost, or your package has not arrived within a reasonable period after its estimated delivery date, contact us at support@wholnex.com.

Please include your order number and relevant tracking information.

We will review the situation and, when appropriate, work with the carrier or fulfillment partner to determine the appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact support@wholnex.com as soon as reasonably possible.

Include your order number and, when possible, photographs of the product and packaging.

Please refer to our Return & Refund Policy for additional information regarding damaged, defective, incorrect, or returnable products.

Shipping Availability

Products can only be shipped to destinations supported by our available shipping carriers and fulfillment partners.

Available shipping options for your particular order will be shown at checkout.

Some products may have shipping restrictions or may not be available for delivery to certain locations.

Third-Party Fulfillment

Some products sold by Wholnex are stored, processed, or shipped by third-party suppliers or fulfillment partners.

As a result, packaging, carriers, processing times, tracking availability, and delivery times may vary between products.

Regardless of which fulfillment partner ships your order, please contact Wholnex for customer-service questions regarding your purchase.

Returns

Please do not return products to the address shown on a shipping package unless instructed to do so by Wholnex.

Return locations may vary depending on the product and fulfillment partner.

For return eligibility and instructions, please review our Return & Refund Policy or contact us before returning a product.

Contact Us

If you have questions about shipping or an order, contact:

Wholnex LLC
Email: support@wholnex.com
Website: wholnex.com