Privacy policy

PRIVACY POLICY

Last updated: September 6, 2026

Wholnex LLC (“Wholnex,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit wholnex.com, make a purchase, contact us, or otherwise use our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with Wholnex, we may collect information such as:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Payment-related information
• Account information, if you create an account
• Communications you send to us
• Device, browser, IP address, and website-usage information
• Marketing and advertising interaction information

Payment information may be processed by Shopify and other payment providers. Wholnex does not necessarily receive or store complete payment-card information.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process, fulfill, and deliver orders
• Process payments and refunds
• Provide order and tracking information
• Communicate with you about purchases
• Provide customer service
• Detect or prevent fraud and security threats
• Improve our website, products, and services
• Personalize your shopping experience
• Send marketing communications where permitted
• Measure advertising and marketing performance
• Comply with legal, tax, regulatory, and contractual obligations

3. SHOPIFY

Our online store is powered by Shopify. Shopify may collect and process personal information in connection with providing the ecommerce platform, checkout, payment, security, analytics, and related services used by our store.

Shopify's handling of personal information is governed by its own applicable privacy practices and policies.

4. SUPPLIERS AND FULFILLMENT PARTNERS

Some Wholnex products may be fulfilled or shipped by third-party suppliers or fulfillment partners.

We may provide these partners with information reasonably necessary to fulfill an order, such as your name, shipping address, contact information, and order details.

These partners should use the information provided to them for legitimate business purposes associated with providing their services, subject to their own legal obligations and applicable agreements.

5. SERVICE PROVIDERS

We may use third-party companies to help operate our business, including providers of:

• Payment processing
• Shipping and fulfillment
• Website hosting and ecommerce technology
• Customer support
• Email and communications
• Analytics
• Advertising and marketing
• Fraud prevention and security

These providers may process personal information when necessary to provide services to us.

6. COOKIES AND SIMILAR TECHNOLOGIES

Wholnex, Shopify, and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, prevent fraud, and support advertising and marketing.

Your browser or device may allow you to control certain cookies. Disabling some cookies may affect website functionality.

Where required, we provide choices regarding certain cookies or tracking technologies.

7. ADVERTISING AND MARKETING

We may use advertising and marketing services to promote Wholnex and understand the effectiveness of our campaigns.

Depending on the services enabled on our store, these providers may receive information about visits to our website, interactions with advertisements, and purchases in accordance with applicable law.

You may be able to manage certain marketing, cookie, or advertising preferences through available website, browser, device, or provider controls.

8. EMAIL AND MARKETING COMMUNICATIONS

If you subscribe to marketing communications, we may send you information about Wholnex products, promotions, and offers.

You can unsubscribe from promotional emails by using the unsubscribe option included in those messages. We may still send transactional or service-related communications concerning your orders or account.

9. WHEN WE MAY DISCLOSE INFORMATION

We may disclose personal information:

• To service providers and business partners that help operate our store
• To suppliers or fulfillment partners as necessary to complete orders
• To payment processors and financial-service providers
• When required by law, regulation, legal process, or governmental request
• To investigate fraud, security incidents, or violations of our terms
• In connection with a merger, acquisition, financing, sale, or transfer of all or part of our business

We do not disclose personal information except as described in this policy or otherwise permitted or required by law.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and satisfying legal, accounting, tax, or regulatory requirements.

Retention periods may vary depending on the type of information and applicable requirements.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. CHILDREN'S PRIVACY

Our services are not intended for children to independently provide personal information or make purchases where prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us.

13. YOUR PRIVACY RIGHTS

Depending on where you live, applicable law may provide rights regarding your personal information, which may include rights to request access, correction, deletion, or information about certain uses or disclosures of your personal information.

You may also have rights concerning certain targeted advertising, profiling, or data-sharing activities where applicable.

To submit a privacy request, contact us at support@wholnex.com.

We may need to verify your identity before processing certain requests. Authorized agents may submit requests where permitted by applicable law.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

14. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

Wholnex is not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

15. INTERNATIONAL PROCESSING

Our service providers, suppliers, or technology partners may process information in locations different from where you live. When applicable, personal information may therefore be transferred or processed in other jurisdictions subject to applicable legal requirements.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements.

The “Last updated” date at the top of this policy indicates when it was most recently revised.

17. CONTACT US

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, contact:

Wholnex LLC
Email: support@wholnex.com
Website: wholnex.com