Return & Refund Policy

Last updated: September 6, 2026

Thank you for shopping with Wholnex LLC. We want you to feel confident when purchasing from us. Please review our return and refund policy before placing your order.

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request an eligible return.

To be eligible for a return, your item must be:

• Unused and in the same condition in which you received it
• Unopened and sealed when applicable
• In its original packaging
• Accompanied by your receipt or proof of purchase

Because many products sold by Wholnex are oral-care, hygiene, or personal-care products, additional restrictions apply as described below.

How to Request a Return

To request a return, contact us at support@wholnex.com and include:

• Your order number
• The product you wish to return
• The reason for your return
• Photos of the product and packaging when relevant

Do not send a product back before receiving return instructions from us.

Some Wholnex products are fulfilled by different suppliers or fulfillment partners. Therefore, the appropriate return address may vary depending on the product and order.

If your return is accepted, we will provide instructions explaining where and how to return your package.

Items returned without prior authorization may not be accepted.

Oral-Care, Hygiene & Personal-Care Products

For health and hygiene reasons, certain products cannot be returned after they have been opened, used, unsealed, or otherwise made unsuitable for resale, unless they arrived damaged, defective, or incorrect.

This may include, where applicable:

• Toothbrushes and electric toothbrush heads
• Dental floss and floss picks
• Interdental brushes
• Tongue cleaners and scrapers
• Toothpaste and toothpaste tablets
• Mouthwash and oral rinses
• Whitening products and whitening kits
• Oral irrigators/water flossers that have been used
• Other oral-care or personal-hygiene products

An unopened and otherwise eligible hygiene product may still qualify for return under our 14-day return policy.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at support@wholnex.com.

Please provide your order number, a description of the problem, and photographs of the item and packaging when possible.

We will review the issue and, when appropriate, arrange a replacement, refund, or other suitable resolution.

Non-Returnable Items

In addition to opened or used hygiene products, returns generally cannot be accepted for:

• Gift cards
• Personalized or customized products
• Items marked as final sale
• Products damaged through misuse after delivery
• Products returned without required authorization

These restrictions do not affect rights that cannot be excluded under applicable law.

Return Shipping

Unless an item arrived damaged, defective, incorrect, or we otherwise agree to cover the cost, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from an error on our part or as otherwise required by applicable law.

We recommend using a trackable shipping method when returning an approved item.

Exchanges

We do not generally offer direct exchanges.

If your return is approved, you may return the eligible item according to our instructions and place a new order for the product you prefer.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit-card provider, or payment provider to process and post the refund after it has been issued.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@wholnex.com.

We will try to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

If the order has already shipped, the applicable return rules above will apply.

Third-Party Fulfillment

Wholnex may use third-party suppliers and fulfillment partners to fulfill certain products.

As a result, products from the same order may ship separately, and approved returns may need to be sent to different return locations.

Please do not return an item directly to the manufacturer, supplier, or address shown on the original package unless Wholnex specifically instructs you to do so.

Contact Us

If you have questions about a return, refund, cancellation, or damaged order, contact:

Wholnex LLC
Email: support@wholnex.com
Website: wholnex.com